FAQ Partners

In French only

In French only

In French only

In French only

In French only

In French only

In French only

First, locate the FP-2506 file at the bottom of the Financial Information section. Then click on the pencil on the right to fill out the form, attach a digital signature and submit it. You can also download the form and save it for your files. Once the form has been signed by AXSO, it will be available under the Documents tab in the portal, where you will be able to download and save it.

No. This section is reserved for the Electric Circuit.

First, check the contact information we have on file for you. You should also add the name and contact information for your main contact, your billing contact and an emergency contact.

To give certain people restricted access to the portal, you can do so directly in the portal by clicking on the Settings tab and then on Users. Click the Add a user button and provide the requested information.

Our subsidiary AXSO manages the revenue generated by charging stations and redistributes it to partners via e-transfer.

We recommend that you opt for e-transfers and provide your banking information. However, if you are subject to specific requirements, you may request payments by cheque.

You can review your charging stations’ usage statistics and payment history through the portal. Click on the Reports tab to access detailed information about your revenue and charging sessions. This section will soon be updated to include several new reports.

Data about partners and their charging stations is hosted in Québec.

As a charging station manufacturer, AddÉnergie is our maintenance service provider. For any equipment maintenance questions, you can call them directly at 1 877 505-2674.

For any questions regarding fast-charge stations, or to inform us of any damage, send us an email at partenaires@lecircuitelectrique.com.

To add charging stations, please submit your request by email at HQDETCommande240v@hydroquebec.com.

If one of your charging stations does not appear on the dashboard, send us an email at partenaires@lecircuitelectrique.com.

You will find the information under the Dashboard tab. The possible statuses for your charging stations are as follows:

• Green: Available
• Yellow: Unknown
• Grey: Out of service
• Blue: In use

You can also review the charging session history of your stations by clicking on the Sites tab and selecting a site. You can then select a particular charging station under the Charging stations tab. The charging session history will appear at the bottom of your screen.

Click on the Sessions tab to see all current charging sessions on your stations, as well as previous charging sessions.

Yes. If you choose to set a 0$ rate at your charging station, transaction fees of $0.15 per charging session will apply for sessions of more than 15 minutes. This amount covers the costs associated with the management of your charging stations.

Yes. If you offer free access at your public charging station, transaction fees of $0.15 per charging session will apply for sessions of more than 15 minutes. This amount covers the costs associated with the management of your charging stations.

Please refer to the rate adjustment guide.

Once the new rates have been integrated and once the period during which they can be modified has ended, you won’t be able to change them until the next rate integration period.

Two weeks before the new rates come into effect, Electric Circuit members will receive an email informing them of the new pricing strategy. The new rates will be posted on the charging station and included in the mobile app.

You’ll have the opportunity to set new rates twice a year during a one-month period, and the rates will come into effect on June 1 and December 1.

If you would like to adjust your rates, you’ll have one month to program the changes in your account on the portal:

As a charging station owner, you will now have the possibility of choosing and adjusting the rate of your charging stations yourself in the partner portal according to the following recommended rate chart:

• Hourly rate: Between $0 and $3 per hour of charging, billed by the minute in increments of $0.25.
• A flat fee: Between $0 and $20 per charging session, in increments of $0.50.  
• A differentiated fee: Between $0 and $3 per time slot for charging and between $0 and $3 per time slot for inactivity (when the charging session has ended but the vehicle is still plugged in).

It is now possible to add a rate based on time slots when you set the rate on all ofyour charging stations simultaneously, during the adjustment periods. 

Please refer to the rate adjustment guide.

First, check the contact information we have on file for you. You should also add the name and contact information for your main contact, your billing contact and an emergency contact.

To give certain people restricted access to the portal, you can do so directly in the portal by clicking on the Settings tab and then on Users. Click the Add a user button and provide the requested information.

You can review your charging stations’ usage statistics and payment history through the portal. Click on the Reports tab to access detailed information about your revenue and charging sessions. This section will soon be updated to include several new reports.

You will find the information under the Dashboard tab. The possible statuses for your charging stations are as follows:

• Green: Available
• Yellow: Unknown
• Grey: Out of service
• Blue: In use

You can also review the charging session history of your stations by clicking on the Sites tab and selecting a site. You can then select a particular charging station under the Charging stations tab. The charging session history will appear at the bottom of your screen.

Click on the Sessions tab to see all current charging sessions on your stations, as well as previous charging sessions.

If one of your charging stations does not appear on the dashboard, send us an email at partenaires@lecircuitelectrique.com.

For all assistance and support requests, please write to us at partenaires@lecircuitelectrique.com

As a charging station manufacturer, AddÉnergie is our maintenance service provider. For any equipment maintenance questions, you can call them directly at 1 877 505-2674.

For any questions regarding fast-charge stations, or to inform us of any damage, send us an email at partenaires@lecircuitelectrique.com.

Currently, membership in the program is free.

Yes. You can post up to 10 concurrent offers.

Yes. There is a parameter to change the start or end date of an offer in real time. However, bear in mind that offers may have been activated the same day.

No. However, when an offer is activated, it is valid for a limited time only. You determine the amount of time the offer is valid (in minutes) when you create the offer in the partners portal.

Your access to the Electric Circuit user data is limited to the following:

• Number of offers viewed
• Number of offers activated

You select the stations you want to include in the program, and which offers to associate with them. Go to the partners portal to add them.

Yes. However, you must do so in compliance with the program terms and conditions.

Yes, for the moment. Other businesses located near Electric Circuit charging stations will join the program in 2022.

Go to the Offers tab in the Electric Circuit mobile application to see the list of available offers from our partners.

partenaires@lecircuitelectrique.com.

You are responsible for answering any questions about your offers (quality, content, satisfaction with the discount, etc.), providing customer service to manage your promotional offers and any complaints or claims related to your offers. You are also responsible for notifying and training your staff to fulfill the promotional offers; please refer to the terms of participation in the promotional offer program.

For comments and suggestions, please ask your customers to contact us. They have several options:

Offers are always visible to customers who use the Electric Circuit mobile app. In addition, when a customer starts charging a vehicle, a notification will pop up about 30 seconds later.

First, locate the FP-2506 file at the bottom of the Financial Information section. Then click on the pencil on the right to fill out the form, attach a digital signature and submit it. You can also download the form and save it for your files. Once the form has been signed by AXSO, it will be available under the Documents tab in the portal, where you will be able to download and save it.

No. This section is reserved for the Electric Circuit.

Our subsidiary AXSO manages the revenue generated by charging stations and redistributes it to partners via e-transfer.

We recommend that you opt for e-transfers and provide your banking information. However, if you are subject to specific requirements, you may request payments by cheque.

You can review your charging stations’ usage statistics and payment history through the portal. Click on the Reports tab to access detailed information about your revenue and charging sessions. This section will soon be updated to include several new reports.

To learn more about the program, visit the dedicated page here

It enables you to charge for the exact amount of energy supplied by the charging station. Not all electric vehicles (EVs) require the same charging power. For example, most EVs charge at 7 kilowatts (kW), while others charge at only 3 kW. Applying an hourly rate regardless of the EV’s capacity (the actual charging power determined by the EV and not the charging station) can create an inequity. Important note: only a very small proportion of vehicles charge only at 3 kW, and their numbers are decreasing. The hourly rate is adapted to most electric vehicles, which charge at 7 kW.

Measurement Canada published a separate depensation for this type of charging station. The program conditions, which are different, are explained in another communication. 

Electric Circuit members will receive an email informing them of the new rate option. The new rates will also be displayed on the charging stations and in the app.

You can change the connection fees (before and after charging), but you can only do so by going to the partners portal during one of rate adjustment periods:

• Between April 20 and May 19 for the new rate to come into effect on June 1
• Between October 20 and November 19 for the new rate to come into effect on December 1

You cannot change the kilowatthour price, however, which will be automatically adjusted on an annual basis to adjust for inflation.

Yes. You can switch back to an hourly or a flat rate, but you can only do so by going to the partners portal during one of rate adjustment periods:

• Between April 20 and May 19 for the new rate to come into effect on June 1
• Between October 20 and November 19 for the new rate to come into effect on December 1

The measure covers a trial period for already deployed charging stations. The dispensation is in effect until December 31, 2029. As of January 1, 2030, for kilowatthour (kWh) billing, Measurement Canada will require all manufacturers to install an internal measuring device to ensure accuracy. Like gas pumps and meters, these charging stations will need to be approved by Measurement Canada. Officially approved charging stations with KWh rates are expected to be introduced in 2023, and that’s why the deadline to apply for a temporary dispensation for deployed charging stations is December 31, 2024.

Write to us at partenaires@lecircuitelectrique.com.

No, since it reflects several criteria: the amount of electricity supplied, the use of the charging station and the occupation (or rental) of a parking space, which has its own value.

The price per kWh was selected for its similarity to the home electricity rate.

Under Measurement Canada’s temporary dispensation program for electric vehicle supply equipment, it will be possible to continue using the charging stations currently deployed in the Canadian marketplace provided a kilowatthour charging price is adopted, without verification or the application of a seal, in accordance with the Electricity and Gas Inspection Act (EGIA). The temporary dispensation will remain in effect until these charging stations reach the end of their service life or receive approval of type from Measurement Canada, or until the dispensation expires on December 31, 2029, whichever occurs first. After the dispensation period, the charging stations that are still in service must revert to an hourly or a flat rate. The application for the dispensation must be received before December 31, 2024.

Yes. If you wish to change the rate, you must submit your application to Measurement Canada by December 31, 2024. When your application is approved, write to us and let us know, and we will update your file. You will receive an email notification when the change is made in the partners portal.

Currently, there are no plans to extend or broaden the temporary dispensation for level 1 and level 2 electric vehicle charging stations beyond December 31, 2024. After this date, the charging stations covered by the dispensation may still be used but only at an hourly or a flat rate.