Frequently Asked Questions
If you have problems using an Electric Circuit charging station, call the telephone number posted on the station for assistance from CAA-Québec, available at any time.
• Download the Electric Circuit mobile app
To use the Electric Circuit mobile app, your device must be running iOS 10.0 or later (Apple) and Android 5.0 (Google) or later.
There are three ways to obtain an Electric Circuit card:
1. Electric Circuit mobile app: Log in, select Profile, Electric Circuit Card and Order a Card, fill out the form and follow the on-screen instructions.
2. Electric Circuit website: Go to the My Account section, log in, click on My Cards and then Order a New Card, fill out the form and follow the on-screen instructions.
3. Telephone: Contact the CAA-Québec helpline. You will receive your card in the mail within 5 to 10 working days.
Starting June 1, 2020, a $15 fee (plus taxes) is charged when you order an Electric Circuit card. If you are a new member, don’t forget that you will have to deposit funds into your account when you receive your card so that you can charge your vehicle at Electric Circuit charging stations.
Your Electric Circuit card also works with charging stations in the FLO network in Québec and Ontario and the eChargeNetwork (Réseau branché, in French) in New Brunswick.
Only all-electric vehicles with a CHAdeMO or SAE Combo socket are compatible with 50-kW fast-charge stations. Note: Tesla vehicles require a CHAdeMO adaptor (sold by Tesla retailers).
To offer its partners the best charging stations at the best price, the Electric Circuit issues international calls for tenders. Any company with a product that meets the requirements described in the tender documents can submit a bid. These requirements include stations certified for use in Québec and access to local technical support.
Since the Electric Circuit’s launch in 2011, Hydro-Québec has issued a number of these calls for tenders. For the complete details of tender procedures and supply contracts, contact firstname.lastname@example.org.
Yes. The Québec government offers financial assistance for the purchase and installation of a charging station at home. For more information, visit the EV Drivers 101 page
All plug-in EVs sold in North America since 2011 are equipped with a socket compatible with 240-V charging stations.
For fast-charge stations, please refer to the following question or the Charging Options table on the Charging Stations and Rates page.
If you lose your Electric Circuit card, you should cancel it as soon as possible by logging on to your account on the Electric Circuit website or by selecting the Profile tab in the Electric Circuit mobile app. You can also call the CAA-Québec helpline to have your card deactivated.
If you have found your card and want to reactivate it, please call the CAA-Québec helpline or send an email to email@example.com.
If you want to replace your lost card [lien vers Où puis-je me procurer une carte Circuit électrique ? ci-dessus], you will have to pay a $15 fee (plus taxes). The funds in your account are independent of your card: you will be able to access them with your new card.
If you need to start a charging session but have just lost your card, you can contact the CAA-Québec helpline. However, a $5 fee will be charged to your Electric Circuit account for all requests to activate a charging session made through the helpline. This will be in addition to the cost of your charge.
To avoid having to pay this fee, always use the mobile app at the time and then order a new Electric Circuit card for future use.
Electric Circuit card
The cost of activating a charging session using your card is deducted from the funds in your Electric Circuit account. If you do not have an Electric Circuit card, you can order one in the My Account section of our website.
Electric Circuit mobile app
If you are logged in to your Electric Circuit account in the app, the cost of activating a charging session through the app is deducted from the funds in your account. If your app is not associated with an account (in other words, if you have chosen the Browse Charging Stations option), you will be asked to provide a credit card number when you start charging.
• Download the Electric Circuit mobile app
If you use the CAA-Québec helpline to start a charging session, the cost is deducted from the funds in your Electric Circuit account. If you do not have an account, the cost is charged to your credit card using the information you gave CAA-Québec during the call.
Electric Circuit account
You can use a credit card to add funds to your Electric Circuit account in the My Account section of our website or through the mobile app, under the Balance tab.
Please see the Charging Stations and Prices section.
The locations of all Electric Circuit charging stations are shown on an interactive map in the Find a Station section of the website, which includes a map and complete list of addresses. You can also use the Electric Circuit mobile app to locate our charging stations.
• Download the Electric Circuit mobile app
Electric Circuit charging stations in Québec
The cost of charging at 7-kW level-2 stations is calculated in one of the following two ways:
• A flat fee of $2.50 (taxes included), no matter how long you use the charging station
• $1 per hour (taxes included), billed by the minute for as long as your vehicle is plugged in
To find out how the cost is calculated at a specific charging station, check it in the Electric Circuit app or Find a Station section.
Since January 1, 2020, the price for charging at 50-kW fast-charge stations has been $11.78 an hour (taxes included), billed by the minute. For more information, see the Charging Stations and Prices section.
Curbside charging stations in Montréal
Curbside charging in Montréal costs $1 per hour (taxes included) and is billed by the minute on top of any parking fees. For example, if your vehicle is connected to a charging station for three hours, charging will cost $3.00, even if the vehicle was completely charged after one hour.
Electric Circuit charging stations in Ontario
In Ontario, the price for charging at 7-kW level-2 stations and 50-kW fast-charge stations varies from place to place. To find out how much it costs at a specific station, check it in the Electric Circuit app or Find a Station section.
Telephone activation fee
A $5 fee will be charged to your Electric Circuit account for all requests to activate a charging session made through the CAA-Québec helpline. This will be in addition to the cost of your charge. To avoid having to pay this fee, always use the mobile app or your Electric Circuit card.
Electric Circuit card fee
A $15 fee (plus taxes) is charged when you order an Electric Circuit card. If you are a new member, don’t forget that you will have to deposit funds into your account when you receive your card so that you can charge your vehicle at Electric Circuit charging stations.
Please note that all the fees associated with Electric Circuit services are also outlined out in the mobile app.
Electric Circuit charging stations allow electric vehicle (EV) drivers to top up their batteries on long trips. You will likely do most of your basic charging at home or work.
To see the locations of our charging stations, please check the interactive map found on the Electric Circuit website or use the Electric Circuit mobile app.
Based on our data, we know that the charging speed at fast-charge stations drops sharply once your vehicle’s battery is 80% full. Since trying to “fill up” would significantly increase your charging time, you might want to plan an additional charging stop further down the road in order to minimize the overall time for your trip. Note that the app will sometimes suggest charging your battery beyond the 80% threshold. This is so that you can safely reach the next stop on your itinerary.
Have you gone well beyond the charge level recommended by the app? You can request a new itinerary using your most recent position and charge level.
The app uses historical data from comparable vehicles (make/model/battery) and weather conditions to estimate your charge time. Of course, the actual conditions could be very different. You can always personalize your trip by adjusting several settings, including heating or air conditioning and number of passengers, etc.
Calculating a route involves a great deal of data—charging locations, station wait times, weather, topography and so on. If you still feel your route is the better one, then by all means tell our developers, who draw on user feedback to develop newer versions of the app.
This means that, based on the current data (weather, topology , etc.), the trip would be difficult or even impossible to complete using the selected vehicle. If, however, you believe the route is viable, you can try reducing your car’s maximum speed or the safety margin (in km) in the trip options.
The trip planner uses the latest meteorological data when it calculates a route. New charging stations may also have been added to the route. If you think the proposed route is less efficient than a previous one, we encourage you to share your comments using the link provided in the trip planner.
The current version doesn’t let you specify conditions like temperature or wind speed.
The current version of the app uses the battery capacity ratings set by vehicle manufacturers. These values apply when the vehicle is new. Unfortunately, the current version of the app cannot indicate a battery’s precise “state of health.” Being able to specify a safe route for a vehicle whose battery is degraded simply involves too many unknown variables. If you still want to use the trip planner, you can increase the safety margin (in km) to obtain an itinerary with more stops and charge as much as possible at each stop.
Your vehicle does not need to be plugged in to a charging station for you to claim an offer.
For offers that must be paired with a charging session, you will have between one and six hours after the session to claim the offer.
No. The offers are only available on the Electric Circuit app. You must download the app and install it on your device.
The offers can be displayed in different ways:
- A notification on your mobile device’s home screen
- A purple flag or dot on the map in the application
- A Nearby offers section in the app when you view a charging station or a charging site
- A message in the app’s new inbox
The amount of times you can claim an offer is determined by the participating business for each individual offer and may vary from one business to the next and from one offer to the next.
The flag indicates a charging location that belongs to an Electric Circuit partner participating in the promotional offers program.
The purple dot indicates a merchant participating in the promotional offers program that is close to an Electric Circuit charging location.
The app will show you the amount of time you have before the offer expires. Deadlines for claiming offers are determined by the participating business and may vary from one offer to the next.
Yes, your device must be connected to the Internet for the offers to be displayed.
Once you claim an offer, a countdown begins. The amount of time available is determined by the participating business and may vary from one offer to the next.
You can view the offers anytime in the mobile app, as long as your device is connected to the Internet. However, some participating businesses may make certain offers available only to members who have charged their vehicles.
The offer expires at the end of the countdown.
If you agree to be automatically notified about the promotional offers available near the charging stations to which you connect your vehicle, then you will receive a notification as soon as you start a charging session.
For any questions or comments about promotional offers, please contact us at firstname.lastname@example.org
To start off the pilot project, the Electric Circuit has contacted recognized partners offering a variety of services, including Couche-Tard and Super Soir. Other Electric Circuit partners and businesses located near the charging stations will be added.
You can select the type of notifications you wish to receive at the start of a charging session: text message or notification in the Electric Circuit app. If you miss a notification, you can always view it in the app’s inbox.
The first time you charge your vehicle and an offer applies, you will receive a message welcoming you to the promotional offers program. You can then accept or refuse to receive notifications for these offers. You can also turn off notifications about promotional offers anytime in the Profile tab, by selecting Preferences, then Notifications.