How does Autocharge work?

The Autocharge feature lets the charging station automatically recognize your vehicle through its MAC address. This simplifies the process, since you just need to plug in your vehicle to start charging, with payment debited directly from your account once the session ends.

Are the data used by Autocharge protected?

Yes! The Electric Circuit rigorously complies with the provisions of the Act to modernize legislative provisions as regards the protection of personal information (Law 25) to guarantee the confidentiality and security of its members’ data. For more information, see our privacy policy.

Which vehicles are compatible with Autocharge?

Most vehicles equipped with a CCS Combo or NACS charging port are compatible with the Autocharge feature. However, some models from certain vehicle brands are not compatible. You can check whether your vehicle is compatible with Autocharge by adding it to your profile in the Electric Circuit mobile app. A message will indicate whether or not your vehicle is compatible with Autocharge. If your vehicle is identified as incompatible with Autocharge but you believe this is an error, please contact us via the Contact Us page.

My vehicle isn’t compatible with Autocharge. Why is that?

Autocharge requires a CCS or NACS connector as well as access to the vehicle’s MAC address for identification purposes. Some automakers do not offer these features, thus limiting their vehicles’ compatibility. Volkswagen, Audi, Porsche and Lucid are among the manufacturers that do not support Autocharge for some models. Vehicles fitted with a CHAdeMO connector are likewise incompatible. For more information, please contact your vehicle manufacturer or dealer.

Are all charging stations compatible with Autocharge?

No. At present, standard (Level 2) stations are not compatible with Autocharge. Electric Circuit fast-charge stations are generally compatible, barring a few exceptions. To check compatibility, look for the “Autocharge” symbol in the station’s information or apply the Autocharge filter (Electric Circuit mobile app only).

Can my vehicle be linked to multiple accounts?  

No. Only one account at a time can be used to set up Autocharge for a vehicle. If you want to link your vehicle to a different account, you have to first remove it from the existing account or else disable Autocharge for that vehicle before setting it up again.

How do I deactivate or disable Autocharge?

•    Open the mobile app, then go to My vehicles.
•    Select the vehicle for which you want to deactivate or disable Autocharge.
•    Tap Modify.
•    To temporarily deactivate Autocharge, toggle the activation switch. To disable Autocharge, tap Disable Autocharge and follow the instructions on the screen.
Also, if you delete a vehicle from your account, its Autocharge setup will be automatically deleted as well.

I’m selling my vehicle. What do I need to do?

When you sell your vehicle, it is essential that you remove it from the Electric Circuit mobile app. Doing so will automatically delete its Autocharge setup. If you don’t do this, then any subsequent Autocharge sessions on this vehicle carried out at compatible Electric Circuit charging stations will be debited from your account.

I’m lending my vehicle to someone else. What do I need to do?

If you lend your EV to another driver and don’t want to have to pay for their charging sessions, you can temporarily deactivate Autocharge. To allow the other driver to setup Autocharge on their own account when using your vehicle, you need to disable the Autocharge setup in your account. Once you get your vehicle back, you’ll need to go through the setup process again to reactivate Autocharge.

Can I use Autocharge at stations operated by Electric Circuit partners?

No. The Autocharge feature is only available on the Electric Circuit network at present. You can still charge your vehicle at any station operated by an Electric Circuit partner using the mobile app or, in some cases, your membership card.

Can I configure Autocharge for more than one vehicle?

Yes. You just need to do the setup for each vehicle you wish to link to your account.

When I use Autocharge, can I access my charging data in the mobile app?

Yes. All charging sessions, including those started with Autocharge, are in your charging history.

Can I set up Autocharge for a rental vehicle?

Yes, provided the vehicle in question is compatible with the feature. If that’s the case, then simply add the vehicle to your Electric Circuit account and go through the Autocharge setup steps. Be sure to delete the vehicle from your account once the rental period ends so that Autocharge is disabled! Otherwise, your account could be used to pay for charging sessions made by the next person who rents the vehicle.

Do I still need my membership card?

Yes! The Electric Circuit card lets you start charging at any time, which is handy if the cell phone signal is weak. It also lets you charge at Level-2 stations as well as with certain partners. So, take it with you for peace of mind!

Do I have to pay for the Autocharge feature?

No. Activating Autocharge is free, as is opening an Electric Circuit account. You’re only billed for your charging sessions.